Privacy Policy
What personal data Dessa AI collects, how voice and text are processed, and the choices you have
Introduction
This Privacy Policy explains what information Dessa AI ("we", "us") collects when you use our browser-based voice studio, how we use it, and the choices you have. It applies to our website and to the Live Talk and Text to Speech tools.
Information We Collect
Account information. Your email address, name and avatar. If you sign in with Google, we receive these details from your Google account. If you sign up with email, we store your password in hashed form.
Credits and payment records. Your credit balance and a ledger of credits granted, used, refunded and expired, along with records of your purchases and subscriptions. Card details are handled by Stripe and never reach our servers; we receive only information such as the amount, plan, payment status and billing country.
Voice session metadata. For each Live Talk or Text to Speech session we record the time, duration, credits charged and the voice used.
Text to Speech audio files. The WAV files generated from your scripts, stored in your account until you delete them.
Checkout feedback. If you leave checkout without paying, we may show a short optional survey. If you answer, we store your answers.
Contact messages. Messages you send us through the contact form, together with the name and email you provide.
Usage and technical data. Basic information needed to run and protect the service, such as IP address, browser type and request logs, and, if you allow it, privacy-friendly analytics about page visits. See our Cookie Policy for details.
How Voice and Text Are Processed
Live Talk. While a live session is running, audio from your microphone is streamed to a third-party AI voice processing provider so it can generate the spoken reply. Audio is streamed only during an active session. We do not store recordings of your conversations. Live captions exist only in your browser tab and are gone when you close or reload it.
Text to Speech. The script you paste is sent to a third-party AI voice processing provider to generate the audio. The resulting audio file is stored in your account until you delete it.
The AI voice processing provider receives this data only to deliver the service to you.
How We Use Your Information
- To create and secure your account, including email verification.
- To run voice sessions, charge credits and refund unused or failed sessions.
- To process payments, manage subscriptions and handle refunds.
- To store and serve your Text to Speech files.
- To answer support requests and contact form messages.
- To understand how the service is used and improve it, using aggregated analytics and checkout feedback.
- To prevent fraud and abuse, and to meet legal obligations.
We do not sell your personal information, and we do not use your scripts or voice audio to advertise to you.
Sharing Your Information
We share information only where needed to run the service:
- Stripe, our payment processor, for checkout, subscriptions, invoices and refunds.
- A third-party AI voice processing provider, for microphone audio during live sessions and Text to Speech scripts, as described above.
- Service providers that host the service, store data, send email (such as verification and account emails) and provide privacy-friendly analytics, acting on our instructions.
- Authorities or other parties where required by law, or to protect the rights and safety of our users and the service.
Data Retention
- Account data is kept while your account is active.
- Text to Speech files are kept until you delete them or your account is deleted.
- Session metadata, the credit ledger and payment records are kept as long as needed for billing, accounting, fraud prevention and legal requirements.
- Contact messages and checkout feedback are kept as long as useful for support and improving the service.
- Conversation audio from Live Talk is not stored.
When you delete your account, we delete or anonymize your personal data, except records we must keep for legal or accounting reasons.
Security
We use encrypted connections (HTTPS), hashed passwords and access controls to protect your data. No system is completely secure, so please use a strong password and keep your login details private.
Your Rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. You can download and delete your audio files from your account directly. For anything else, email support@dessa-ai.com and we will respond within a reasonable time. You may also have the right to complain to your local data protection authority.
International Transfers
Our service providers may process data in countries other than your own. Where this happens, we rely on appropriate safeguards to protect your information.
Children
Dessa AI is not intended for children, and we do not knowingly collect personal data from them. If you believe a child has given us personal data, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will update the date at the top of this page and, for material changes, notify you by email or in the service.
Contact
Questions about this Privacy Policy or your data can be sent to support@dessa-ai.com.